From 8 September onwards, we are using Ticketmatic for our ticket sales. This means that from now on, it's possible to print your tickets at home. You can order tickets online, at STUK Reception, mail us at firstname.lastname@example.org or contact us by phone on 016 320 320. The same applies to tickets for Dubbeldans performances in 30CC/Schouwburg.
STUK works with standard and reduction prices. Under 'reduction' you will find the reduction price (when applicable). An administrative cost of €1 is included already.
Attention: movie tickets for Cinema ZED cannot be booked in advance.
Go to the performance page (through the calendar or the 'programme' tab on the homepage) and click the ticket link. Follow the instructions on your screen.
You can either pay immediately through VISA or MasterCard, or you can reserve your tickets. In the latter case, you will receive a confirmation e-mail explaining how to pay for your reservation through transfer (BE94 7340 0030 1214, BIC: KREDBEBB).
You can also put togehter a season subscription onlin by buying or reserving tickets for at least 5 paying performances. Choose the 'abonnement' option in the ticket system.
If we receive your payment earlier than a week before the performance date, your tickets are sent at your home address free of charge. If the payment arrives in the week before the performance, your tickets will be ready for pick-up at our box office. In that case, do not forget to bring proof of payment when collecting tickets.
When ordering online, you can choose to print your tickets at home. If you prefer to receive your season tickets at home, we can mail them to you at no extra cost. In that case, check the option ‘mail via post’ on your order form.
Call our box office at 016/320 320. You can pay with VISA, MasterCard or through transfer.
Mail us at email@example.com and state the specific performance, date and number of tickets. The reservation is valid when only if you receive a confirmation mail, which also explains how you can pay through transfer.
AT THE BOX OFFICE
STUK's Box Office is located below STUKcafé and can be reached both through Naamsestraat and Schapenstraat (in the latter case: take the stairs all the way up until you're on our courtyard and go through the big glass doors). You can pay cash or with Proton, Bancontact, VISA and MasterCard.
Unpaid reservations will expire
Your reservation will be valid for two weeks. When booking tickets less than two weeks before the performance, you can collect your ticket(s) at the evening box office, at the latest half an hour before the start of the performance. Any tickets which have not been picked up by then will be made available for sale again. Tickets for performances at 30CC/Schouwburg have to be paid in advance. If you are unable to attend the performance after all, we would appreciate it if you inform the STUK Reception.
BUY YOUR STUK CARD ONLINE
The STUKcard gives you a discount on almost every event that is organized by STUK. At a price of €12, it's paid back after about 3 performances. When registering, students from the KU Leuven, UC Leuven-Limburg and Luca School of Arts Campus Lemmens can buy a Culture Card, which is put on a par with the STUK membership card. The STUK membership card is valid for one year, it is personal (and has to be shown in order to get a discount). In order to benefit from the reduced price your STUK membership card has to be valid at the time of payment. STUK membership card holders can also buy tickets online at the reduced price.
SMALL SEASON TICKET
(5 DIFFERENT PERFORMANCES OR MORE) = REDUCTION PRICE
If you choose at least 5 different paying performances from our programme, you get the reduction price.
SEASON TICKET XL
(8 DIFFERENT PERFORMANCES OR MORE) = REDUCTION PRICE + 2 FREE PERFORMANCES
If you buy tickets for 8 paying performances, you get 2 free performances on top. So pay 8 and get 10 performances. The two lowest-price performances from the 10 you picked will be free of charge in your season ticket price. If you order your season ticket online, you choose your 10 performances. At the end of the session the two lowest-price performances will be calculated as free.
With a season ticket, you can buy extra tickets for performances during that season at reduction price.
The presale price is only valid for concerts until 18:00 on the day of the concert.
Just like previous seasons, STUK offers a reduction for minors. That way, STUK wants to give culture-loving scholars easier access to STUK. Just show your ID card at STUK Reception, and you’ll get tickets at reduction price.
The Dubbeldans reduction is valid for specific linked performances from the Dubbeldans programme (STUK with 30CC). If you buy tickets for both linked performances, you get the reduction price.
The dance pass for the 16-17 season is available as of STUK START (28/09/16). It costs €5 and is valid from 28/09/16 until the end of the season (31/05/17), making it the ideal way to buy tickets at reduction rate throughout the season.
ZESXZED CARD is valid only for Cinema ZED. The card costs 42 euro and contains 6 tickets. The card is not strictly personal, and can be shared. The paper version is available for purchase at the STUK ticket office, the digital version via this link. You can use the paper card when buying tickets at STUK ticket office and the digital card when buying tickets online.
SECTOR PASS OKO
On showing your oKo season pass oKo 16-17, you get your tickets at reduction price.
CULTURE VOUHCERS / GIFT VOUCHERS
STUK accepts culture vouchers of the City of Leuven and culture vouchers of Sodexho and Edenred. Culture vouchers can also be bought at STUK Box Office (€6/voucher, valid for 1 year from the date of purchase).
Tickets shall only be reimbursed when a performance is cancelled. Tickets can be exchanged, but only for those of the same performance at another date. Please bring the tickets to be exchanged if you wish to use this option.
RIGHT OF WITHDRAWAL
According to the Belgian law, the right of withdrawal does not apply to ticket purchases for cultural activities.
For performances that are sold out, we create a waiting list. Starting at 11:00 on the day of the performance, you can call STUK Reception at 016 320 300, and your name will be put on the list. The waiting list will be announced ten minutes before the start of the performance. You do not have any guarantee of obtaining a ticket, but it is worth a try - most of the times, at least a couple of people from the waiting list get in in the end.
COME IN TIME
As a rule performances start punctually at the time stated on the ticket. Unfortunately latecomers will not be admitted to the venue once the performance has started. Tickets that have been sold but were not used shall not be reimbursed.
Info & tickets
T 016/320 320 | www.stuk.be | firstname.lastname@example.org
Audience address data: your address data are recorded in our directory. This can be used by STUK's structural sponsors. If you would rather not, you can always let us know. You have the right to see and correct your data in accordance with the law on privacy of 9/12/1992.